Under general direction of the Vice President of Residential Services, the Operations Analyst is responsible for overseeing a variety of support and analysis functions for the Residential Services. The Operations Analyst interacts directly with Regional Managers, On-Site Associates, Accounting Managers, and Executives to enhance the performance and scalability of the Residential Services division.

Download PDF

Under the direction or the Property Manager, interacts with prospective and current residents to explain the apartment community and its units, along with the benefits of the living there to achieve maximum occupancy and net operating income (NOI). Responsible for ensuring that the entire leasing process is completed in accordance with the policies and procedures outlined in the Operations Manual. May be required to serve as a floater between two or more apartment communities.
Download PDF >

Primary responsibilities include performing hands-on maintenance of the apartment community, including overall inspection, repair and general maintenance of apartments and other interior/exterior areas in accordance with the policies and procedures outlined in the Operations Manual. Executes and ensures completion of maintenance activities as necessary/assigned. Under the direction of the Property, or Regional Property Manager, functions as a team leader of the general maintenance staff, if applicable.
Download PDF >

Under the direction of the Property Manager, performs various maintenance duties necessary to maintain and enhance the value of the apartment communities in accordance with the policies and procedures.
Download PDF >

Under the direction of the Regional Property Manager, administers and maintains all phases of apartment community operations in accordance with the policies and procedures outlined in the Operations Manual. Specific areas of responsibility include renting apartments, collecting/depositing monies, completing operational paperwork, personnel functions, apartment community maintenance, monitoring market conditions, budget control, advertising, resident relations and resolving resident issues.
Download PDF >